Privacy Policy - Holms & Moresby

Terms & Conditions
Last updated: 11/11/2024

Welcome to Holms & Moresby (“we,” “us,” or “our”). By accessing or using our website www.holmsandmoreby.comand purchasing our products, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully.

1. About Us

Holms & Moresby is a UK-based provider of small kitchen appliances, offering products designed to make your cooking and food preparation easier and more enjoyable. Our business is registered in Scotland, UK, and our registered address is:

Holms & Moresby
[email protected]

2. Agreement to Terms

By accessing and using our website or purchasing products from us, you agree to be bound by these Terms and any applicable laws or regulations. If you do not agree with these Terms, please do not use our website or purchase our products.

3. Product Information

We make every effort to ensure that the information on our website, including product descriptions, pricing, and images, is accurate. However, we do not warrant that all information is error-free, and we reserve the right to correct any inaccuracies at any time.

Product Availability: All products are subject to availability. We reserve the right to limit the quantity of any product ordered or to refuse an order at our discretion.
Product Colours & Specifications: While we strive to display product images accurately, the colours and specifications of products may vary depending on your screen settings and other factors.

4. Orders and Pricing

Order Acceptance: By placing an order with us, you are offering to purchase a product subject to these Terms. We may refuse or cancel your order at any time for reasons including, but not limited to, product availability, errors in pricing, or fraud.
Pricing: All prices on our website are displayed in GBP (£) and are inclusive of VAT (Value Added Tax), unless otherwise stated. Shipping charges will be added to the total cost of your order.
Promotions and Discounts: From time to time, we may offer promotional discounts or codes. These are subject to specific terms and may not be used in conjunction with other offers unless stated otherwise.

5. Payment

Payment Methods: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure payment gateways.
Security: All payments are processed securely via a third-party payment provider. We do not store or process your payment details directly.
Currency: All payments are processed in GBP (£), and any international customers will be responsible for any applicable exchange rate differences or foreign transaction fees charged by their payment provider.

6. Delivery and Shipping

Shipping Costs: Shipping fees will be calculated at checkout based on your location and the size of your order.
Delivery Times: We aim to process and dispatch orders as quickly as possible. Delivery times may vary depending on the product and shipping destination, but typical delivery times within the UK are between 3 to 7 working days.
International Shipping: We currently offer international shipping to EU countries. For international orders, customs duties, taxes, and import fees may apply, which are the responsibility of the customer.
Delayed Deliveries: While we strive to meet estimated delivery times, we cannot be held responsible for delays caused by third-party carriers, customs, or other external factors beyond our control.

7. Returns and Refunds

Right to Cancel: Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. To do so, please contact us via email at [email protected]. Once we receive your cancellation request, we will issue a refund, excluding the cost of return shipping.
Return Policy: Products must be returned unused, in their original packaging, and in a resalable condition. You are responsible for the cost of returning the items.
Faulty or Damaged Goods: If you receive faulty, damaged, or defective products, please contact us within 2 days of receiving the goods, and we will arrange for a replacement or refund, as appropriate. We may require photographic evidence of the damage or defect.
Exclusions: The right to return does not apply to items that are sealed and have been opened, such as food items or products that cannot be returned for health and hygiene reasons.

8. Warranties and Guarantees

Product Warranty: All of our products come with a 1 – 10-years warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or wear and tear.
Warranty Claims: If you believe your product is defective and within the warranty period, please contact us with your proof of purchase, and we will provide instructions on how to proceed with a warranty claim.

9. Limitation of Liability

To the fullest extent permitted by law, Holms & Moresby shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits, revenue, or data arising from your use of our website or products.

We do not exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

10. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Holms & Moresby and is protected by copyright and intellectual property laws. You may not use, copy, reproduce, or distribute any content from this website without prior written consent.

11. Privacy and Data Protection

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data in compliance with the UK GDPR and the Data Protection Act 2018.

12. Changes to Terms and Conditions

We reserve the right to modify, amend, or update these Terms at any time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly. Please review these Terms periodically to stay informed of any updates.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Scotland.

If you have any concerns or complaints, please contact us directly at [email protected], and we will do our best to resolve the issue amicably.